Corporate Strategy

Our Corporate Strategy sets a clear direction for how we best contribute to the energy transition, navigating the rapidly changing environment while continuing to empower communities to share and use energy for a better tomorrow.

As a distribution network service provider, we have an important role to play in helping to lead the energy transition, enabling economic opportunities for regional, rural and remote NSW.

While safety, reliability and affordability remain our key customer commitments, we recognise that the electricity system is evolving. As a distribution network service provider, we have an important role to play in helping to lead the energy transition, enabling economic opportunities for regional, rural and remote NSW.

Our Corporate Strategy contains five pillars:

  • Pillar 1: Strengthen the core and enable the network – continuously improving our tools, systems and processes to support our frontline employees in adapting to the rapidly changing energy and technology landscape. Pillar 1 aims to empower our people with the right information and technologies to deliver for customers more effectively and with greater safety.
  • Pillar 2: Drive connections and load – building a more responsive network that supports customer flexibility, enables more connections and drives network resilience. This includes forecasting demand and trailling innovative solutions to ease constraints and support future growth.
  • Pillar 3: Facilitate electric vehicle (EV) adoption – actively engaging and supporting customers as they switch to EVs. As a growing source of network load, EVs require thoughtful integration into the network – considering customer behaviour, charging patterns and impact on infrastructure.
  • Pillar 4: Enable smart energy communities and new customer solutions – expanding our commercial activities, products and services to support rural and regional NSW through the energy transition. This includes providing new services through our commercial subsidiary, Intium, as well as electrification services and new connection opportunities.
  • Pillar 5: Digital transition – to meet the needs of the energy transition, empowering our people through new digital tools, secure systems and better information. This includes upgrading critical platforms, enhancing cyber security and improving data access across our business.